AI News

Conversational AI Insurance Bots Automate Customer Interactions

AI Chatbot for Insurance Agencies IBM watsonx Assistant Chatbots can collect customer data and also suggest the right insurance plan. This helps customers understand what will be covered under the specified insurance plan in case of need or an accident. Chatbots can easily explain insurance and banking jargon by pulling out information from your knowledge …

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AI takes center stage in the future of contact centers

Is 2023 The Year of the AI Call Center? Market Insights Generative AI can significantly improve the effectiveness and efficiency of call centers in various ways. While the main objective of most call centers has constantly been improving customer satisfaction, with time, BPOs have also come to realize that it’s equally important to take care …

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